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Before you message
My payment has not shown up yet
Crypto deposits appear after the network confirms them. That can take a few minutes on busy networks. If it has been longer than an hour, send us the transaction hash.
Where are my card details?
Open your dashboard and go to My cards. The number, expiry and CVV are shown there, never by email or chat.
A payment was declined
Check the balance covers the charge, that the merchant accepts the card network, and whether it only takes cards from its own country. Then tell us the merchant name and we will help.